Meet Our Team
At Nexus Insurance Brokers, we take pride in our customer service and ensuring our clients are well taken care of.
Ken Addison
President
Ken has been in the insurance industry for 20+ years and has worked with some of the industry leaders. He has gained a wealth of knowledge in a multitude of commercial insurance areas. Along with that knowledge, experience and an ever-growing clientele, it only made sense that Ken follows his dream by opening his own insurance brokerage. This dream would not have been possible without the support and encouragement from many of his long-term clients .
Ken believes that building strong relationships with clients is key to understanding their needs and priorities when it comes to purchasing insurance coverage.
Ken states ” Nexus Insurance Brokers will never stop looking for ways of improving our customer service, products and pricing in the ever changing insurance industry ” .
Nathan Cheng
Vice President and Commercial Manager
Nathan has been in the insurance industry since 2009 with a background in commercial insurance. Having spent most of his time on the brokerage side, Nathan has gained a wide range of commercial knowledge dealing with all sorts of complex accounts. Since joining the Nexus team, Nathan is the primary contact with all commercial and surety accounts.
Having completed his CAIB designation near the end of 2016, Nathan’s goals are to further his knowledge in the insurance industry by completing his CIP in the near future.
Serena Brownsmith
Office Manager
Serena is a personal line account manager on our Nexus team. Serena processes home insurance from start to finish, including new application and renewal. She also educates clients about their different insurance needs.
Serena has worked with different insurance brokerage firms since 2009 including SunLife Financial and Tugo, among others. Serena helps homeowners and new buyers with insurance that suits their budget and proper coverage.
Carrie Burns
Commercial Lines Account Manager
Sandra Savage
Personal Lines Insurance Advisor
Sandra Savage is an insurance professional, with years’ of experience with home insurance. Her focus is on giving you the best advice possible, when it comes to your insurance needs. Providing you with the information, you need to make an informed decision.
Joanne McLaren
Personal Lines Account Manager
Joanne started her insurance career in the early 2000’s and is passionate about assisting clients with all their personal insurance needs including tenants, condo, homeowners, optional car insurance and all the toys. She will answer all questions, provide professional advice and make the process of purchasing a policy easy.
Chase Addison
Marketing Manager
Chase Addison has been working with the Nexus team since 2015, assisting with Marketing and Administration.
He is able to bring the very latest in a variety of skills and marketing ideas to Nexus, some of which have been applied immediately to help the company run as efficiently as possible.
Amanda Poole
Professional Insurance Broker
Amanda is a passionate insurance broker with over 10 years of experience. She has worked in various office settings, from small retail agencies to specialized niche corporations. Amanda is a hard-working individual who is confident in her knowledge yet is always up for new challenges and learning opportunities. Between her strong communication and exceptional customer service skills, she is a valued broker to both the company and our clients.
In her spare time you can find her hiking British Columbia’s beautiful mountains, scuba diving, reading or spending time with her loved ones.
David Xiao
Personal Lines Account Manager
David Xiao is a seasoned Personal Lines Account Manager with 14 years of experience in the insurance industry. His extensive career includes a notable tenure as a branch manager at a well-known brokerage, where he developed strong leadership skills and a deep understanding of client needs.
Currently, David leverages his expertise in personal lines insurance—covering auto, home, and renters insurance—to deliver customized solutions and drive business growth. His strategic approach to identifying opportunities and developing new initiatives has been crucial in expanding his client base and enhancing service delivery.
Dedicated to providing exceptional client service and building meaningful relationships, David strives to exceed expectations and deliver peace of mind to those he serves.